Intangible products

The above return policy, due to the intangible qualities of intellectual assets, does not apply to any instructional downloads. Please be aware that there will be no refunds extended to instructional downloads (Please see FAQ #3 for more information).



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SHIPPING POLICY: Please note that you are accepting this policy in its entirety by placing an order with Pendabryte Metal, Inc.

Our products are shipped "Freight on Board Origin", Jacksonville, FL. This means that title passes at origin, and buyer has total responsibility over the goods while in shipment. Buyer takes ownership(title and control) of the goods at the origin and is responsible for transportation of the goods beyond this point. The buyer files insurance claims (if any). That is, we guarantee that packages sent to domestic/international destinations are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.

The buyer is encouraged to arrange for their own delivery using their preferred carrier, if at all possible. Since, many customers find it inconvenient to arrange for their own shipping, we as a courtesy to you, will assist you in finding a shipping service by presenting various shipping options through our website and assist you in any way possible. In exchange for this courtesy, buyer agrees to hold harmless Pendabryte Metal, Inc., for any processing errors that may occur while preparing your shipment for delivery. Once we receive your order, on occasion, it can take up to and/or around 5-7 business days to ship your order depending on whether we are between replenishment of our stocks on hand.

On international shipments, Pendabryte Metal, Inc. is not responsible for any customs duties, VAT or customs clearance processing/brokerage fees incurred in the destination country. We do not maintain or provide information concerning the assessment of customs duty in other countries, and customers should therefore obtain information from their local customs authorities before ordering. The duties, taxes, and fee, if applicable, are not included in the postage paid by you, and must be paid by buyer directly. More information regarding mail services from the United States to foreign countries can be found in the International Mail Manual for USPS shipments.

INSURANCE:

If you choose an international/domestic shipping method, insurance will automatically be added to your total charge, unless you notify us otherwise. On international shipments, Special Drawing Rights or SDR value is used to calculate package reimbursement claims. SDRs are defined in terms of a basket of major currencies used in international trade and finance. At the time of this writing, claims are reimbursed at 0.6320 per $1 USD, but are subject to change. For example, a claim filed for a package valued at $100 USD would only be reimbursed $63.20 USD. Important: We highly recommend that you check the International Mail Manual for the maximum coverage extended to you by specific country. Each country has dollar limits placed on claims and you are only afforded reimbursement based on those limits. Please see the International Mail Manual for any limitations to USPS shipments.

MISSING SHIPMENTS/FAILED DELIVERY:

According to the USPS, international shipments have a delivery failure of only 1%, with 92% of packages being delivered on-time. Regrettably, international shipments have to pass through customs checkpoints that sometimes delay delivery of your order for days and sometimes even weeks. Please know that neither Pendabryte Metal, Inc., nor USPS - or any other postal service - is responsible for local customs procedures and processes, and therefore cannot be held responsible for delays.

If a shipment should not be delivered within 30 days of its shipping date (60 days for international shipments), we will help you file an inquiry with the carrier's Claims and Inquiries Department on your behalf. Responses from this department take at least 60 days to process as they have to trace the entire chain of delivery from country-to-country, and post office-to-post office. Therefore, if your shipment should go missing, it can take as much as 6-12 months to clear the matter up.

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